Crypto.com Deleted User Account With Funds, Gave No Reason For Weeks

The crypto exchange you trust with your hard-earned money can suddenly delete your account and freeze all the funds without any warning. That’s what happened to a user on Crypto.com last week. Alarmingly, its customer support initially denied that the user account even existed.

On August 13, the user “Bradley Peak” received a reassuring email with the subject line: “Crypto.com Exchange – Successful Login.” His credentials had been accepted.

Similar to what anyone would receive when trying to access their account.  While the email claimed a successful login, he couldn’t actually access the exchange. Peak was pushed back toward Crypto.com’s main app or its UK login flow.

When he inspected the browser traffic, he said a request to an Exchange endpoint returned “401 Unauthorized.”  So, basically, Crypto.com was showing that the user doesn’t have an account.